I'm sorry you spent four hours on this, but since you didn't mention what steps you've tried in that time, I'd like you to start with brenty's advice, above: The former is what I'm here to do, in fact.
What's important is addressing them, both by helping individuals who experience issues, and by working not just internally but with browser developers to smooth out any bugs that crop up. You'd find the same with Chrome or Safari as well - things change, problems arise. If you’re experiencing the same issue and need help, please ask us for your own - I'm sorry for the trouble! The reason you can find threads relating to the Firefox extension dating back "a long time" is because both 1Password and Firefox have been through many different versions over the years. We'll take a look and let you know what we find out.įor anyone else reading, please note: this ID is for only. This will link your diagnostics to our current discussion. Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it: To get a better idea of what might be going on with your particular setup, I'd like to ask you to create a diagnostics report from your Mac: Having said that, I'm sorry you're having difficulties just now. If we had a problem that was affecting every single person who used 1Password in Firefox, you wouldn't see one or two people chiming in on a thread, this forum would be buried in notifications/requests/complaints. When you have a user base the size of ours, it's REALLY easy to tell the difference between a unique problem that more than one user might experience, and a genuine across-the-board problem that EVERY user will experience. Unfortunately nothing helped, Adobe Connect add-in is no longer launching in the virtual session.- yep! That's exactly what I'm saying. Then again uninstall and install the previous one. Then to manually uninstall the add-in, reinstall the latest one. I suggested to enable pop up windows in Safari and Mozilla firefox, to clear cache from the browsers and try again. There is an article in adobe blogs I asked them to follow : (Though i'm not sure if the office update caused this). Then a day after the update, they reported that Adobe Connect opens directly in the browser and they are prompted to install the add-in again, which they did, but it's still not launching. One of the user installed the latest updated for office 2016 for MAC Released on Ma(the other 2 claimed they didn't install any update but probably it was done automatically). They used to work with adobe connect add-in under safari and firefox browser with no problem.
I have 3 users, all of them with MAC OSX El-Capitan 10.11.6
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